FAQ

What is CBD?

CBD, short for cannabidiol, is a chemical compound from the cannabis plant. It's a naturally occurring substance that's used in products like oils and edibles to impart a feeling of relaxation and calm. Unlike tetrahydrocannabinol (THC), it's not psychoactive. CDB CBD provides numerous health benefits without THC’s intoxicating effects. 

 

Is CBD legal?

Hemp-derived CBD is legal in all 50 states. You do not need a prescription to use it

 

If I take CBD will I fail a drug test?

Most and typical drug tests are for tetrahydrocannabinol, (THC). Some of our products do contain THC, less than 0.3%. While that is a very low amount and is legal, you could still potentially fail a drug test. Ask about our products that do not contain THC if it is a concern.

 

How much CBD should I consume?

CBD is nontoxic. Consuming too much can and may cause drowsiness. We recommend taking the prescribed/advised dosage you find on each product and its description.

 

Are our products FDA approved?

The FDA has approved Epidiolex, which contains a purified form of the drug substance CBD, for the treatment of seizures associated with Lennox-Gastaut syndrome or Dravet syndrome in patients 2 years of age and older. CBD has not been approved by the FDA as a treatment for other conditions. Many of the other ingredients within in the products are approved by the FDA for human consumption.

 

What is I do not like my items?

If you do not like your items that were purchased, you are more than welcome to return the items back to us. See our return policy.

STRT Medical is sorry that you did not enjoy your product.

All returns will be refunded via store credit in the form of an electronic gift card code, that will be provided once the return is processed.

Items must be sent back to STRT Medical within 30 days of delivery date.

Customers will be responsible for the shipping costs to return your item(s).

Items must be un-opened.

Please allow 5-7 business days to process your return once it is received back at our center.

 

How long does it take to respond to an email?

Please allow 24-48 hours for a response to any emails that you send to strtmedical@gmail.com

 

Where is my order?

Please allow 24-48 hours once your order has been submitted to receive an email notification about the shipment of your order. Once your order has been shipped, allow up to 24 hours to receive a tracking label for it.

 

How can I cancel or change my order?

Orders can not be canceled or changed once they have been submitted. If you would like to return your items for new ones, please see our return policy.